- +43 6245 83282
- info@agrisan.at
How can I place an order?
Please order directly from our website.
Which payment methods do you accept?
You can choose between paying by bank transfer or by credit card.
Are all mill models available for customers in the USA and Canada?
Not all mill models you see on other websites can be shipped to the United States and Canada. However, we select the models best suited for the U.S. and Canada.
Where can I find the dimensions and weight of the mills?
The technical specifications, dimensions, and weight can be found following the general description of the mills on our website.
Which type of wood should I choose?
We generally use hardwood that is ideally suited for the construction of grain mills, with the exception of mills made of Swiss stone pine.
Due to its dark colour, walnut requires the most maintenance to protect against flour dust, etc.
Swiss stone pine is prized in Europe for its unique properties and distinctive scent.
Oak is also becoming increasingly popular in America and adds a welcome touch of variety to kitchens with a darker colour scheme.
A mill should bring joy and be a highlight in the kitchen – so feel free to choose the mill that appeals to you the most.
Why does my mill take time to ship?
Each mill is custom-built according to the customer’s specifications after the order is placed. The delivery time is shown when you select the mill.
Are your mills kept in stock?
No. Each mill is made to order according to the customer’s specifications.
Are the motors suitable for use in the USA and Canada?
The motors we use are certified for use in the U.S. and Canada.
These are industrial motors manufactured specifically for us in Europe that meet all safety standards.
Our U.S. and Canadian models use 120-volt, 60-Hz motors.
Do I need an adapter for the power connection?
No. The mills are equipped with plugs suitable for use in the U.S. – no adapter is required.
How much does shipping to the USA cost?
You’ll see the shipping costs when you add the grinder to your cart. These depend on the weight of the grinder.
How long does delivery take?
We ship via FEDEX. Delivery takes 4–7 days.
Can I track my shipment?
On the day of shipment, you’ll receive the tracking number and can track the shipment’s progress.
Will I have to pay customs duties or import taxes?
Since the summer of 2025, our customers in the U.S. have been required to pay approximately 15% in customs duties.
FEDEX calculates the customs duties and bills them directly to the customers.
FEDEX remits the customs duties to the U.S. government.
Where can I find information on U.S. customs regulations?
Information on customs regulations: https://www.cbp.gov/trade/basic-import-export/internet-purchases
How will I receive my order confirmation?
Once you place your order, you’ll immediately receive an automatic order confirmation.
How can I contact you about my order?
Please send us an email. info@agrisan.at
What should I do if my shipment is delayed or damaged?
Please let us know as soon as possible und Take a photo of the outer packaging before you open it.
Insurance & Shipping Damage
Are the mills insured during shipping?
The mills are carefully shipped in special packaging (such as that used for TV sets) and are insured.
What happens if my mill is damaged during shipping?
Depending on the damage, the grinder will be returned to us or a replacement part will be sent.
Can I cancel my order?
Of course, you can cancel your order, and we will immediately refund the amount.
However, we must point out that the fees charged to us by your credit card issuer when you made your payment will be deducted from the refund.
What warranty do you provide?
We provide detailed information about the warranty terms on our website.
Why We Don’t Offer Coupons, Black Friday Sales or Clearance Discounts
Our mills are not mass-produced or kept in stock. Each mill is individually handcrafted after your order is placed.
Because we manufacture each mill specifically for our customers, we do not maintain large inventories or have excess stock that needs to be cleared. This allows us to focus on quality, craftsmanship, and making each mill to order.
For this reason, we do not offer coupons, Black Friday sales, or clearance discounts. Our prices are based on the actual craftsmanship, materials, and individual production of each mill – all year round.
We believe that every customer should receive the same fair price, whether they order today or during a traditional sales period.
Can I contact you by phone?
Unfortunately, this is difficult due to the time difference. We therefore ask that you communicate your requests and inquiries via email or inquire about the time difference with us in Central Europe.
You can reach us at 0043 6245 83282.
Function:
The grain mill grinds grain into flour, while the flake master processes grain into flakes.
Grinding mechanism:
Grain mills use granite grinding stones, whereas flake masters use stainless steel rollers.
End product:
The mill produces a powdery, fine flour for baking, while the flake master produces tender flakes for muesli or porridge.
The use of a hand mill is definitely necessary and correct in areas without electrical supply.
On alpine pastures, on yachts, etc., but also in some developing countries of this earth or areas without electric power supply, our hand grain mills with granite millstone have been doing good, reliable work for decades.
Many of our customers make provision for times of crisis by purchasing a hand mill in order to be able to supply themselves, family and friends independently of electricity.
But raw foodists do not shy away from manual labor to process the grain as naturally as possible.
Of course, hand milling is the gentlest way of milling and we are also told from time to time that this flour tastes “even much better”.
But we also tell you that this manual work is quite exhausting and time-consuming. Thus, the purchase of a hand mill for daily use is really worth considering.
As a precaution for times of crisis, the hand mill MH 4 is sufficient. Without electricity, we certainly have time enough to turn the crank.
If you still want a hand mill for everyday use, then we advise you to look at the mill MH 8.
This mill grinds almost as quickly and efficiently as an electric mill – and with little effort!
Natural stones, as the name suggests, are formed over thousands of years in nature.
They do not need human help to emerge, do not need auxiliary or binding agents, they are nature-pure.
The granite stones we use are quarried in a European quarry and subsequently worked by hand. Each pair of stones installed by us is unique.
Allergic reactions to the natural stone are not known to us so far.
The breaking of natural stones (due to impurities in the grain) is also not known to us. Therefore, it is also possible for us to give a guarantee of 24 years (or even longer if desired) on these stones. A good feeling for your teeth!
Granite stones are mostly reground after 20 – 30 years (depending on which grain was mostly ground) at our company.
The corundum-ceramic millstones most commonly used today are synthetically manufactured. Contrary to popular belief, corundum mined in nature cannot be used to manufacture the artificial corundum ceramic millstones.
Alumina (approx. 75%), silica (approx. 20%) and other oxides are shaped and fired under high heat.
Very little abrasion occurs during grinding. The abrasion of the stones that occurs during grinding is also known as stone grit (particularly prevalent in older mills). The abrasion of the stones gets into your flour.
Salzburg Grain Mills stand out through their dedication to traditional craftsmanship and the use of natural materials.
In contrast to mass production on assembly lines, each mill is manufactured by experienced craftsmen who prioritize quality and detail.
They utilize granite millstones and wooden chambers, emphasizing the longevity and efficiency of their products.
Furthermore, a strong focus is placed on sustainability and respect for nature, which is reflected in their commitment to preserving biodiversity and protecting the environment
The company represents a deep appreciation for ancient knowledge and natural materials.
They are convinced that work performed with joy is inherently good, and they truly love their mills.
Their beliefs extend beyond the mere production of mills; they are committed to healthy and sustainable nutrition, the preservation of biodiversity, and environmental protection.
Their goal is to help bread and food regain their value, nourishing both body and soul.
Salzburg Grain Mills is celebrating 45 years of existence.
This anniversary symbolizes 45 years of dedicated work, attention to detail, and passion for what they do.
It represents not only the history of the company but also a constant commitment to quality, craftsmanship, and the values of environmental protection and sustainability that they have nurtured since their founding.
