Terms of Service

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1. Conclusion of contract / possibility of correction
   The customer’s order represents an offer. A contract is only concluded after acceptance on our part. The customer will be informed of our acceptance by email. An order is only possible if all mandatory fields marked with * on the order form have been filled out. If the information is missing, we will not be able to fulfil the order. The customer receives an error message. Before the final submission of the order, the customer is given the opportunity to correct his order. The customer receives supporting detailed information directly in the course of the ordering process. As soon as the order process is completed, the customer will be answered with the message, “Thank you. Your order has been received” informs you that the order has been received by us. When ordering by telephone or by email, the customer receives an order confirmation. From this point in time, the sales contract comes into force.
   
   
2. Contract language and contract law
   The contract language is German. Austrian law applies to the entire webshop.
   
   

3. Shipping costs depend on the recipient’s location. They are calculated according to size, weight and destination country. The VAT is different for countries within the European Union and is determined by the recipient country. The final total price will be displayed in the shopping cart before payment.

   Deliveries to countries outside the European Union are carried out without charging Austrian VAT. This means that the buyer from a non-EU country saves 20% Austrian VAT and therefore purchases 20% cheaper.
   However, customs duties may apply for deliveries to other EU countries, which are not included in the total price displayed. We do not have the possibility to carry out customs clearance for you. Customs duties are calculated and collected directly by the recipient country.  As we have no influence on customs duties, they cannot be displayed in the shopping cart. We recommend contacting the relevant customs office in the destination country for exact information.

4. Transport damages: The customer is obliged to check the goods immediately after receipt and to report any defects and wrong deliveries immediately after their discovery (48 hours after receipt of the delivery at the latest) by e-mail or fax.
   Visible damage to the shipment must be reported to the deliverer immediately, as otherwise this cannot be taken into account.
   
   
5. Payment Methods
   We accept the following payment methods:
   1. Direct bank transfer (prepayment),
   2. PayPal,
   3. Credit card,
   4. Cash on pickup.
      If no other method of payment has been agreed, the customer undertakes to pay the purchase price in full when the contract is concluded.
      The delivery of the goods takes place only after receipt of the amount on our bank account.
      Our bank details in Austria:
      Account holder: Agrisan Naturprodukte GmbH.
      Raiffeisenkasse Kuchl
      IBAN: AT16 3502 9000 0006 5839
      BIC: RVSAAT2S029
      
      
6. Right of withdrawal / right of withdrawal
   The term “right of withdrawal” used in Austria corresponds to the term “right of withdrawal” which is customary in Germany and used in the consumer rights directive. We therefore use the synonymous pair of terms “right of withdrawal (right of withdrawal)”. In the cancellation policy, only the term “right of cancellation” is used. You can find details on this in the cancellation policy.
   Non-existing right of withdrawal (right of withdrawal)
   There is no right of withdrawal (right of withdrawal) for goods that are manufactured according to customer specifications or that are clearly tailored to personal needs.
   
   
7. Legal warranty
   The provisions on the statutory warranty period apply. In the case of the delivery of movable objects, this is 2 years from the date of acceptance of the goods.
   Customer service / warranty
   Complaints due to legal warranty claims or other complaints can be asserted under the contact details given in the imprint.
   
   
8. Compensation:
   Claims for damages in cases of slight negligence are excluded. This does not apply to personal injury or damage to items taken over for processing, unless the latter has been negotiated in detail.
   
   
9. Product liability:
   Any recourse claims made against us by contractual partners or third parties on the grounds of “product liability” within the meaning of the Product Liability Act (PHG) shall be excluded unless the party entitled to recourse proves that the defect was caused in our sphere and was at least due to gross negligence.
   
   
10. guarantee
    In addition to the statutory warranty, we grant a 12-year guarantee on all electric household flour mills. The guarantee for commercial mills is 2 years. The exact conditions of our manufacturer guarantees can be found with the respective goods. Within this guarantee period, any defects that are covered by the guarantee will be corrected by exchanging the goods free of charge.
    The transport or shipping costs shall be borne by the customer.
    The legal warranty remains unaffected.
    
    
11. Repair service:
    Even after the purchase, we will do our best to help you. Many problems can be resolved over the phone. Should repairs nevertheless be necessary, they will be carried out quickly and professionally.
    The transport and shipping costs shall be borne by the customer.
    
    
12. Delivery period
    Unless otherwise agreed, we deliver within 2–5 days after our confirmation of the concluded contract. Custom-made products have a delivery time of approx. 14 working days. If a product is not in stock, the customer will be informed immediately of the delivery date by email.
    
    
13. Retention of title
    The goods remain our property until full payment.
    
    
14. Final provision:
    Should individual clauses of the contract be ineffective, or the contract should contain a loophole, the remaining contract remains effective. An ineffective or missing provision is to be replaced by an effective one that comes closest to the intended provision.
    
    
15. Goodwill:
    In the event of differences, we will endeavour to find a quick and customer-friendly solution and transfer the difference to your bank account as quickly as possible.
    
    
16. Online dispute resolution
    Online dispute resolution in accordance with Art. 14 Para. 1 ODR REGULATION: The European Commission provides a platform for online dispute resolution (ODR), which you can find at http://ec.europa.eu/consumers/odr/.
    
    
17. AGRISAN NATURAL PRODUCTS GMBH
    Gasteigweg 25
    A- 5400 Hallein
    E-mail: [email protected]
    Tel: +43 / 62 45/83 282
    Management: Christine Thurner